We process your orders within 1 to 2 business days. This delay may be slightly longer depending on the turnout and we apologize in advance.

Delivery times are 7 to 12 days.

We offer free shipping!

The tracking information of your package is automatically sent to you by email after validation of your order.

You can track your package by entering your tracking number on our tracking page.

Please note that tracking information may take 3 to 5 days to update in the system. For any request, do not hesitate to contact our support at this address: nevova.info@gmail.com

Generally, we ship worldwide. However, it is possible that some countries will not be able to benefit from our offers, we apologize in advance.

Unfortunately, we do not have full control over the delivery process. It may therefore happen that your order takes longer than expected to arrive at your home.

Please contact us at nevova.info@gmail.com and we will do our best to solve this problem.

Please contact us as soon as possible at nevova.info@gmail.com so that we can modify your order before it is shipped.

If your package has already been shipped, we will unfortunately not be able to make changes.

If your package comes back to us, we will contact you directly to decide on the rest of the events. However, shipping costs will not be refunded to you.

Of course. Your satisfaction being our priority, you have 30 days after your order to return your package.

The goods must be unused, in their original condition and in their original packaging.

The shipping costs of the returned package are your responsibility.

Once the package arrives with us, we will refund your entire order as a store credit within 14 days.

Please send us your complaint by attaching a photo or video of the defective or damaged item to nevova.info@gmail.com. We will then quickly contact you to resolve the situation.

Once your return has been inspected, we will contact you to proceed with the refund.

The refund will be issued as a store credit, and won't be issued to the payment method used during your payment.

Yes, the data transmission is encrypted so that your information remains safe.

Your payment is processed by a certified security partner.

Contact us via our contact page. We will be happy to help you!