Contact us

Need help? Have a question? At Nevova, your satisfaction is our priority. We respond Monday through Sunday, in less than 24 hours.

Contact us using the form below.

Shipping

What are the shipping costs?

At the moment, we offer free shipping.

What are the delivery times?

We process your orders within 1 to 2 business days. This time may be slightly longer depending on traffic, and we apologize in advance.

Delivery times are 7 to 12 days.

I entered incorrect information when placing my order. What should I do?

If you wish to modify your order, contact us quickly at info@nevova-shoes.com before it ships. Once the package has been shipped, no changes will be possible. If the package is returned, we will contact you to decide together on the next steps. Please note that additional shipping costs will be at your expense.

The delivery time for my order is longer than expected.

We make every effort to ensure your order reaches you as quickly as possible. If your package is taking longer than expected, there may be several reasons: a peak in activity, adverse weather conditions, or an unforeseen event with our carrier.

Don't hesitate to check the status of your order with your tracking number. If the delay exceeds 7 business days after the estimated delivery date, contact our customer service at info@nevova-shoes.com. We will do what is necessary to locate your package and find a quick solution.

We apologize for this inconvenience and thank you for your patience.

Can I track my package?

Tracking information for your package is automatically sent to you by email after your order is confirmed.

Click here to track your package

Please note that it may take 3 to 5 days for tracking information to update in the system.

Payment & refund

Am I allowed to return my order?

Of course. Your satisfaction being our priority, you have 30 days after your order to return your package.

The merchandise must be unused, in its original condition and in its original packaging.

The shipping costs for the returned package are your responsibility.

Once the package arrives at our location, you will receive the full amount of your order within 14 days.

How can I get a refund for my order?

Once your return is inspected, we will contact you to refund you.

The refund will be issued as a store credit and will not be issued to the payment method used during your payment.

Is online payment secure?

Yes, data transmission is encrypted so that your information remains secure.

Your payment is processed by a certified security partner.

My product is defective or has a manufacturing defect. What should I do?

Please send us your complaint by email, attaching a photo or video of the defective or damaged item. We will then contact you quickly to resolve the situation.

Have another question?

Via this form or at info@nevova-shoes.com