30-Day Fit Guarantee

You have 30 days from the day your order arrives to start a return, or 45 days if you added the extended window at checkout.

If they're not right for you, you're covered - whether that's the size, the color, or they're just not what you hoped. Exchanges and store credit are confirmed the same business day we reply, no need to ship anything back. If you'd rather have a refund, send the pair back to us in its original packaging, unworn or lightly worn, and we'll refund it once received.

To start, email info@nevova-shoes.com with your order number (starting with NV#). We'll confirm your option within 2 business days.

Wrong item shipped, defective, or damaged

We send a replacement at no cost. No return needed in most cases. We may occasionally ask for the original pair back to investigate a quality issue, but that's the exception, not the rule.

Order delayed

If your order shipped later than expected, contact us. You may be eligible for compensation depending on the circumstances.

Wrong shipping address provided

Please double-check your shipping address before placing your order. Contact us as soon as possible if you need to correct your shipping details. 

Anything else

Contact us at info@nevova-shoes.com and we'll work with you to sort it out.

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How it works

Email info@nevova-shoes.com with your order number (starting with NV#) and what happened. We'll confirm your option within 2 business days. All returns need our approval before you ship anything back, so wait for our confirmation first rather than sending a pair back on your own.

Timing

Exchanges and store credit are confirmed the same business day we reply. Refunds are issued once we receive the returned pair and typically reach your statement within 10 to 14 business days after that.